Due to the COVID-19 pandemic (Omicron) and the Lunar New Year in Asia, many countries have been restricting cross-border travel and reducing air freight routes to the US, EU, AU, and other regions.
When your package arrives in the destination country (the US), the tracking will take longer than expected to get further updated due to a dire shortage of workers transporting and scanning packages at local carriers' facilities including USPS. Packages may take anadditional 1-2 weeksto arrive in your destination states due to the limited amount of air routes at this time.
Please be reminded that our policy lasts 7 days from the date that you receive your product from us. If 7 days have gone by since the delivery of your purchase, we can't offer you a refund or exchange, unfortunately.
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products aremade-to-orderso we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
Hence, please allow the 20% difference between advertised images and the actual item you received.